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Current opportunity · Job 008224
HOLIDAYS OPERATIONS MANAGER
Join a travel team where thoughtful service, operational precision and genuine human care move every journey forward.
Apply for this roleLocationBengaluru, IndiaFunctionTravel & OperationsPublished01-07-2025
About the role
Make every detail count.
We are looking for a seasoned and customer-focused Holidays Operations Manager to oversee end-to-end operations of our holiday travel division. The ideal candidate will manage itinerary planning, supplier coordination, client handling, and ensure timely delivery of all holiday-related services.
Role brief
What you will do
- Manage operations for customized and pre-packaged domestic and international holidays.
- Ensure smooth itinerary planning, hotel & transport bookings, visa assistance, and customer communication.
- Coordinate with DMCs, vendors, and in-house travel consultants to deliver seamless experiences.
- Monitor bookings through B2B and B2C channels (including hitrip.com) and ensure timely confirmations.
- Build and maintain strong relationships with hotels, DMCs, activity providers, and transport companies.
- Negotiate contracts and rates to maximize profitability.
- Track service-level agreements and resolve operational escalations.
- Lead and mentor a team of operations executives.
- Assign, track, and optimize workloads to ensure timely itinerary execution.
- Oversee documentation, travel insurance, and emergency travel support processes.
- Ensure high levels of customer satisfaction pre- and post-travel.
- Handle operational queries and complaints with prompt resolution.Handle operational queries and complaints with prompt resolution.
- Monitor feedback and suggest improvements in package design and execution.
Role brief
What you will bring
- Bachelor’s degree in Travel, Tourism, or related field (MBA or Diploma in Travel Management is a plus).
- 5+ years of experience in holiday operations, with a minimum of 2 years in a managerial role.
- Strong understanding of international destinations, visa rules, and travel documentation.
- Experience working with B2C portals, B2B agents, and DMC networks.
- Proficiency in using travel CRM, Excel, and online booking platforms.
- Strong communication, leadership, and problem-solving skills.
Your application
Ready to move forward?
Tell us a little about yourself. Our team will review your profile carefully and contact suitable candidates directly.
Job reference008224
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